Complaints
How to make a complaint to Police Scotland, how they are investigated and more.
In this section:
- What is a complaint?
- Investigating your complaint
- Role of PIRC and CAAPD
- What if I’m unhappy with the outcome of my complaint?
- Frequently Asked Questions
- Make a formal complaint
- Professional Standards Reports and Data
Police Scotland wants to provide the best service possible to everyone in Scotland. We know that sometimes we might not always get it right or give the service a person expects.
If you believe that Police Scotland or any member of our staff has not provided the service you expected or that they have behaved unfairly or incorrectly then we want you to be confident about making a complaint.
Complaints are an important way for us to learn how we can improve the quality of our service to the public.
Find out about our complaints process, how to make a complaint, how we deal with them and what you can do if you’re not satisfied with the way your complaint was handled.
We value the experiences of people who engage with our services. If you make a complaint, you may be contacted in the future to ask you to take part in our User Experience Survey.
