999 Emergency Number

In an emergency you should always dial 999 if:

  • There is a risk of personal injury or loss of life
  • A crime is in progress
  • Someone suspected of a crime is nearby

Deaf, deafened, hard of hearing or speech-impaired callers using a Textphone (minicom) should dial 18000 in an emergency.

Alternatively, if you are deaf, hard of hearing and speech-impaired, you can register with emergency SMS text service. The emergencySMS service lets people in the UK send an SMS text message to the UK 999 service where it will be passed to the police, ambulance, fire rescue, or coastguard.

101 Non-Emergency Number

For non-emergencies and general enquiries, 101 is the number you call if you need to contact the police. Using 101 for situations that do not require an immediate police response helps keep 999 available for when there is an emergency.

Calls to 101 from landlines and mobiles cost 15 pence per call, no matter what time of day you call or how long your call lasts.

101 FAQs  can be found here

Calls to Police Scotland may be recorded for training and service improvement purposes.

UK calls outwith Scotland

UK callers residing outside of Scotland should call 01786 289 070 to contact Police Scotland.

International Contact

International callers should call +44 1786 289 070 to contact Police Scotland.

Alternative ways to contact us

General Enquiries / A Job Well Done?

If you have any general enquiries use our Contact Us form and we will direct your enquiry to the relevant department or police office.  The form can also be used if you want to tell us that you were pleased with the service you received from Police Scotland.

Community Police

If you would like to make us aware of any policing issues in your local area you can email you Local Police Community Team. You can get your team details in our Your Community section.

Hate Crime & Third Party Reporting

Information on our Third Party Reporting services and Hate Crime form can be found on our Hate Crime & Third Party Reporting page. .

Making a complaint

Information can be found in our How to Make a Complaint section.

Freedom of information requests

If you would like to request information from Police Scotland visit our FOI page for details on how to do this.

Disclosure Scheme for Domestic Abuse

The Disclosure Scheme for Domestic Abuse Scotland is a way for people to ask the Police if someone has a history of domestic abuse and if so, to disclose that information to their partner – the person's partner can also apply.

Report Domestic Abuse

The Report Domestic Abuse form can be used if you have been a victim of domestic abuse, if you have witnessed an incident of domestic abuse or if you are reporting domestic abuse on behalf of someone else (known as a third party report).

Lost Property form

If you have lost property in Scotland you can use the Lost Property form to see if it is held by the police.

Firearms Licensing

Visit our  Service Fees and Charges   section for firearms and explosives contact information.

Write to us

Police Scotland Headquarters
PO Box 21184
FK10 9DE

Deaf/Hard of Hearing callers

Deaf, deafened, hard of hearing or speech-impaired callers can contact us via TextRelay on 1 800 1 101.

Minicom Service

Deaf, deafened, hard of hearing or speech-impaired callers can contact us via TextRelay on 1 800 1 101.


You can phone Crimestoppers to pass on information about crime anonymously, call 0800 555 111.

Our Police Offices

Please visit our Police Offices page for addresses of individual offices. View our Police Station Public Counter Opening Hours. The opening hours of stations can be liable to change, and may on occasion be closed due to operational needs. You may wish to call the national non-emergency number (101) before visiting the station to ensure that a member of staff will be there to help you. 

Related Documents

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