Gathering victim survivor feedback to improve the service we provide

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British Sign Language video

View the BSL video - Gathering victim survivor feedback

If you have reported domestic abuse, rape or sexual crime to Police Scotland, we’d like your feedback on the service we provided.

We now have an online form available on our website to gather information about how we handle domestic abuse, rape and sexual crimes and identify how we can do better.

Our intention is to gather feedback from victims and survivors and look how we can improve our service to help future victims.

We want to improve how we respond from the first point of contact. We want to be compassionate, to listen, to signpost victims to help, and to ensure victims are kept informed from the moment they report an incident.

The feedback provided is entirely anonymous and data, such as IP addresses, won’t be collected.

Detective Chief Superintendent Sam Faulds, Head of Public Protection said: “We want victims to have the confidence to come forward and report what’s happening or happened to them.

“Providing feedback about how we’ve handled reported incidents, how we’ve interacted with victims and made them feel, will help us to get better.

“As the form is completely anonymous we want victim survivors to give us their views about where they feel we could improve our service. By telling us, we can then drive change which will lead to providing a better service.

“If you have reported a crime to us, please consider completing the form and give us your feedback.”

BSL video - Gathering victim survivor feedback 

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