Police Scotland joins forces with Childline to support young people in custody
Children in police custody in Glasgow are being offered confidential support from Childline as part of a new initiative. The project, being run by the NSPCC, the children’s charity which delivers Childline, and Police Scotland, provides children in custody with information about the support service and offers them the chance to talk confidentially to a counsellor.
Young people who find themselves in custody in Glasgow are being offered to call Childline, where experienced counsellors can give them advice and emotional support in a confidential setting. This is to help the young person through a difficult time and try to reduce the likelihood of reoffending.
During the 10-week pilot period in Glasgow, 97% of the 107 young people brought into custody accepted the Childline leaflet.
The initiative was originally launched in Merseyside in September 2023, before being rolled out in Cheshire in March 2024.
Approximately 2,500 young people aged 10 to 17 and 1,000 18-year-olds in Merseyside and Cheshire have been told about the support available from Childline or seen a poster or leaflet with information about Childline.
Being taken into police custody can be a frightening experience for young people, and many of those who have contacted Childline told counsellors they felt scared and alone.
One 14-year-old told Childline*: "I’m in police custody again after arguing with my parents. It got violent, and they called the police. I’ll be released soon and I’m too scared to go home but I can’t leave my siblings there without my protection. Can you help me?”
An 18-year-old said*: “It’s not my first time in custody and one of the hard things is it reminds you how alone you are. I was meant to speak to my young person’s advisor today but missed it because I’m in here. She’s all I have, and I know she’s so close on giving up on me. I know I’m not coping and need options, but I don’t have anyone else to turn to.”
The idea for the scheme came from Deborah Rigby, a retired Merseyside police officer, who is now a supervisor at Childline in Liverpool.
Through her work she realised that many young people who came into custody would benefit from the support that Childline offered. She approached Merseyside Police, and they saw the potential in a collaboration with Childline, then they worked together to make it happen.
When a young person comes into custody, they are given the opportunity to receive emotional support, but they do not always take it because the offer has come from the police. This often results in young people being released without receiving the additional support they may need, which can increase the likelihood of reoffending.
It is hoped that young people will be more likely to accept a confidential call to Childline when they are in custody, and this could provide the first step towards breaking the cycle of reoffending.
Assistant Chief Constable for Police Scotland Criminal Justice Services Division, Wendy Middleton said: "We welcome this initiative which has been providing additional support to young people who come into custody in Glasgow. We look forward to rolling this out nationally and ensuring that the same support is available across Scotland.
“We acknowledge that police custody can be a daunting and traumatic experience, particularly for children and young people. It is important that they can speak to someone in confidence who can listen to them and potentially help to address wider problems that they are experiencing. Childline is a valuable partner in this regard.”
Adeniyi Alade, NSPCC Scotland Helplines Service Head, who is based at the Childline call centre in Aberdeen, said: “This partnership allows us to reach young people who may feel vulnerable and need someone to talk to for advice at what might be a very difficult time. There are many reasons a young person comes to be in police custody and it’s important they are given all the support they need.
“While we are working with the police, the support we offer young people will be completely confidential. As with all calls to Childline, our support will be independent, and the police will not be made aware of it.”
During the pilot period, children and young people up to the age of 17 brought into police custody were offered a call with a Childline counsellor.
It is hoped that the initiative will be rolled out across Scotland after the NSPCC has assessed its impact in Glasgow.
The police custody centre at London Road, Glasgow, includes six cells which have been modified and decorated to improve the environment when children are detained. Cells have been painted with murals and have chalkboards, jigsaw puzzles, soft toys, books and posters to create a calming experience during a stressful time.
In addition, London Road has a separate discrete charge area with a lower height charge bar for processing children and young people, and other vulnerable detainees.
The transformation of London Road custody centre has acted as a pilot for the modernisation of several other children’s custody suites, which includes Police Scotland’s primary custody facility for Glasgow in Cathcart.
Young people looking for support on any of the issues mentioned, can contact Childline on 0800 1111 or visit Childline.org.uk. Childline is available to all young people until their 19th birthday.
*Snapshots are based on real Childline service users but are not necessarily direct quotes. All names and potentially identifying details have been changed to protect the identity of the child or young person involved.
