Calling 999

In an emergency, call 999. The calls are free from any phone.

An emergency is when

  • Someone’s life is at risk
  • Someone is injured
  • There is a fire
  • Offenders are nearby
  • Immediate help is needed

If you are using your home phone or a pay phone, lift the telephone and press 999. If you are using a mobile phone press 999 then call. That might look like this...  call-icon


The person who answers the call is called an operator. The operator will ask you if you need Ambulance, Police or Fire Service.

The operator will then want to know

  • Your name
  • The phone number you are calling from if you know
  • Where you are
  • What has happened
  • If anyone is hurt

They might ask you more questions. Try and answer clearly. While they are speaking to you, they will be giving that information to the person who is on their way to help.

Find a safe place to wait on the emergency service arriving.

Hoax Calls
A hoax call is when someone makes a false or fake call to 999.  If someone makes a hoax 999 call and the police, fire service or ambulance are sent to it, it stops them attending a real emergency and could be putting people’s lives at risk. Someone could be in danger or badly hurt, and the emergency services are attending false call. Hoax calls can be traced.