Ticket scams
If you’ve experienced ticket fraud or a ticket scam, read our advice and learn how to get support. You can also report it to us online, by phone, or in person
What ticket scams are
Ticket scams (also called "ticket fraud") is when someone sells you fake tickets, or tickets that do not exist.
People will usually try and sell fake tickets to major events like:
- concerts
- festivals
- sporting events
Ticket scams can happen if you buy tickets from:
- a fake website
- a tout
- on social media
How to report ticket scams
If you want to tell us about ticket scams, you can report it online, by phone, or in person.
What to do if a ticket scam happens
If you experience a ticket scam, you should:
- not use the tickets
- explain what has happened to venue staff
- give the tickets to venue staff
- collect proof of sale, emails, or other documents you have about the tickets
- ask your bank to start a fraud claim
Read ticket fraud advice from Cyber and Fraud Centre Scotland for more detail.
Get support from other organisations
You can get support from other organisations:
- Stop! Think Fraud is the UK government’s fraud advice service
- Take Five for tools and advice on how to avoid scams and fraud and what to do if it happens
- Cyber and Fraud Centre Scotland for advice and tools to protect yourself from fraud
- Cyber and Fraud Hub for advice, self-help tools like scam checkers, and a scam response hotline (phone: 0808 281 3580)
- National Cyber Security Centre (NCSC) has tools and advice to help you stay safe online
- Cyber Scotland to report cybercrime and get advice on how to protect yourself or an organisation from cybercrime
- Get Safe Online for advice on how to protect yourself online
Ways to prevent ticket fraud
If you want to make sure you’re buying tickets safely, you can read advice on how to avoid ticket fraud from Cyber and Fraud Centre Scotland.