Every caller is different and our response should be too.
Police Scotland has introduced a new way of assessing calls to its 101 and 999 service that enables specially trained police officers and staff to make an enhanced assessment of threat, harm, risk and vulnerability.
Our new approach offers a wider range of options to provide assistance based on your needs and circumstances. This could include immediate attendance at the incident or within a specified timeframe, an appointment with a police officer or assistance directly over the phone.
Making an effective assessment of vulnerability when a person calls us is a key element of the changes we are making – ensuring we put the safety of those most in need at the heart of our decision making.