Your View Counts - Police Scotland launches new public survey

Published 07 April 2016

Your view counts and is valued – that’s the message behind Police Scotland’s new online public survey which takes just 15 minutes to complete and will help shape policing priorities throughout the country.

Local policing consultation banner family The survey will allow communities to tell the police what’s important to them – and to do so at a time which is convenient to anyone taking part as it’s open all year round, around the clock.

We have listened to feedback from the public over the last year and used it to re-design and re-launch our consultation process for policing priorities. The process has evolved with support from key partners and stakeholders including the set of questions used.

Chief Constable Phil Gormley said: “Your View Counts is changing the way the public can let the police know what matters to communities throughout Scotland. 

Chief Constable Philip Gormley

“Please take just 15 minutes of your time to let us know what is important to you, at a time that’s convenient to you.”

The online portal, hosted on the Police Scotland website at will give communities the opportunity to have their say at any time that is convenient to them, 24 hours a day for the next year.

The online survey goes live today (April 7).

The Chief Constable launched the new public consultation arrangements at the Edinburgh East Neighbourhood Hub in the Craigmillar area of the capital.

Mr Gormley said: “Over the last year, we have listened to partners and communities who gave us feedback that they wanted better opportunities to tell us what is important to them.

“The new process is an online survey, which will be launched from the Police Scotland website. We are also continuing to meet directly with different communities across the country throughout the year, to ensure everyone can have their say, whether they can access a computer or not.

“The new process is about accessibility and flexibility. The benefit of an online system is that you can take part at a time which is convenient for you. If you don’t have personal access to a computer, you can use community facilities with free internet access in one of the hundreds of locations across the country.

“Police Scotland wants to gather and understand views which reflect the needs of communities. Local policing is at the heart of what we do and that’s why we’re committed to listening to the public – we want to provide a high standard of service which delivers effective policing, tailored to meeting local needs across the country.

“Improving our ability to assess community views throughout the year, instead of a single point in time, will allow us to provide more meaningful feedback during the forthcoming year, on the policing service we provide. 

"This is the start of a process we hope to develop and enhance in the forthcoming months, with the first feedback to divisions anticipated for July 2016.

The responses to the consultation process will be continuously monitored and quarterly progress reports will be published on the Police Scotland website.

Contact Details

Call 101 for non-emergencies and general enquiries, in an emergency call 999. If you have information about a crime you can also contact Crimestoppers anonymously on 0800 555 111.

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