Standards of Service for Victims and Witnesses

Section 2 of the Victims and Witnesses (Scotland) Act 2014 requires Police Scotland, The Parole Board for Scotland the Crown Office and Procurator Fiscal Service, the Scottish Courts and Tribunals Service, and the Scottish Prison Service to set and publish standards of service for victims and witnesses.

All of our standards will be monitored, reviewed and reported on annually.

Being a victim of crime, or witnessing a crime, can be a very upsetting and difficult experience. We appreciate this, and we have the following joint standards which we hope will improve your experience:

The standards common to all criminal justice organisations are as follows:

  • We will ensure you have fair and equal access to services throughout and are treated with dignity and respect at all times regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Where required, additional support will be provided and any reasonable adjustments made to ensure that you have access to information and support services;
  • We will work together and in partnership with victim and witness support organisations to ensure you are provided with the best service possible; and
  • We will each ensure that we comply with our respective Complaints Policies.

The standards specific to Police Scotland are:

  • We will discuss with you how you will be kept informed of progress in your case; we will also explain how we will deal with your case and what we may ask you to do to help us.
  • If you are a victim or witness, a person who has given a statement in relation to a crime or a family member of a victim who has died as a result of a crime, you can make a request for information. When we receive your application, we will respond within 40 days.
  • If you are a victim of one of these crimes you will have the option to let officers know whether you want a male or female officer to interview you. We will try to meet your request wherever possible.
  • To assess your vulnerability as a witness, we will consider, with our partners, your particular needs and thereafter try to ensure those needs are met.
  • We will ensure you receive a Victims’ Care Card if you are a victim of crime which provides you with the details of your enquiry officer, the crime you report and information on how you can access victim support and the Scottish Government’s Victims’ Code.

What has happened during the year April 2017 to April 2018?

We have continued to improve our processes and procedures in relation to our commitment to providing a high standard of care to victims and witnesses during their contact with the police. We recognise we require monitoring the effectiveness of these changes which will be reflected upon within the Victims and Witnesses Standards of Service Annual Report 2018 / 19.

We have prepared, in partnership with the Crown Office and Procurator Fiscal Service, the Scottish Courts and Tribunals Service, the Scottish Prison Service and the Parole Board for Scotland, the Standards of Service for Victims and Witnesses Annual Report on performance 2017-2018, so you can see the changes we have made and how we have performed against our standards of service over the past year.

You can view this, and the original standards of service document below.

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Related Documents

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