We have standards of service for victims and witnesses which provide information of your rights if you are a victim and what you can expect as a victim or witness. We will:
- Discuss with you how you will be kept informed of progress in your case; we will also explain how we will deal with your case and what we may ask you to do to help us;
- If you are a victim of certain crimes you will have the option to let officers know whether you want a male or female officer to interview you. We will try to meet your request wherever possible;
- Consider your particular needs to decide whether you are a vulnerable witness. We will then, with our partners, try to ensure your needs are met.
If you are a victim of crime, we will ensure you receive a Victim’s Care Card. This will provide you with the details of your enquiry officer (person investigating the crime), the crime you report and information on how you can access victim support and the Scottish Government’s Victim’s Code.
Police Scotland will ensure victims and witnesses have fair and equal access to services throughout and are treated with dignity and respect at all times regardless of background, age, disability, gender,gender reassignment, race, nationality, religion, belief or sexual orientation. Where required, additional support will be provided and any reasonable adjustments made to ensure that you have access to information and support services.
Police Scotland will work together and in partnership with victim and witness support organisations to ensure the best service possible.